Refund and Cancellation Policy

Summary

Try before you buy: every feature of RackHatch is free for 3 days, and every feature of !Locker for 7 days, with no payment details.
No surprise renewals: we email you about 7 days before each renewal, and you can turn automatic renewal off at any time.
Payment problems put right: a duplicate charge or another payment error is refunded in full.
Completed purchases and renewals are final, and RackHatch Pro or !Locker Pro stays yours until the end of the period you paid for.
Purchases made in Google Play or the App Store are refunded by that store.

Try first, then decide

RackHatch comes with a free 3-day trial with every feature, so you can check that it works well with your servers before you pay anything. !Locker comes with a free 7-day trial with every feature, so you can check that it suits you and your devices. Because of this, a completed purchase or renewal of RackHatch Pro or !Locker Pro is final, and your license stays active for the whole period you paid for.

About 7 days before each automatic renewal we send you a reminder by email. If you no longer need RackHatch Pro or !Locker Pro, just turn automatic renewal off before the renewal date (see below) and you won't be charged again.

If something goes wrong with a payment

We're sorry when that happens, and we put it right with a full refund of:

a duplicate payment: you were charged more than once for the same period;
a charge after cancelling: a renewal taken after you had turned automatic renewal off;
a wrong amount: you were charged more than the price shown at checkout (we refund the difference);
a purchase that was never delivered: you paid, but RackHatch Pro or !Locker Pro was not activated and we could not fix it within 7 days of hearing from you.

Purchases in Google Play or the App Store

A !Locker Pro subscription bought in the Android or iPhone app is paid to Google or Apple, not to us. Refunds and cancellations for it are handled by that store under its rules: ask Google Play or Apple for a refund, and turn renewal off in the store's subscription settings. We cannot refund or cancel a store purchase ourselves, but if you tell us at support@jesoralabs.com that something went wrong, we will help you with it.

How to ask for a refund

Email support@jesoralabs.com from the address you use in RackHatch or !Locker, or use the contact form, with:

the email address you sign in with,
the date of the payment, or the payment or transaction id from the Razorpay or PayPal receipt, and
what went wrong (for example, two charges on the same day).

We reply within 2⁠–⁠3 business days.

When the money arrives

We issue approved refunds within 2–3 business days, through the gateway you paid with, to the same card, bank, UPI or PayPal account. Razorpay refunds usually reach your bank within 5–7 business days after that; PayPal refunds appear in your PayPal account at once, and on a card within a few days.

What happens to the license

When we refund a duplicate payment or a wrong amount, your license stays active for the period you paid for once. When we refund a charge taken after cancelling, or a purchase that was never delivered, the license for that payment ends and you are not charged again. If that payment added a year to a license you already had, only that year is removed.

Cancelling automatic renewal

In RackHatch, open License in the side bar › Manage subscription › Turn off automatic renewal, or write to us. No further payments are taken, and RackHatch Pro stays active until the end of the paid period. We confirm the cancellation by email. In !Locker, open License in the side bar (on a phone, !Locker Pro in the menu) › Manage subscription; a subscription bought in Google Play or the App Store is cancelled in that store.

Chargebacks

If you think a payment was made in error, please contact us before disputing it with your bank; we can usually refund faster. If a payment is reversed through a chargeback, the license for it ends.

Your rights

This policy does not limit any right you have under applicable consumer law.

Contact

Jesora Labs, Aluva, Ernakulam, Kerala 683101, India. Email support@jesoralabs.com, phone +91 99957 36630.