Support
How can we help?
Get help with Jesora Labs products, send feedback, or ask us anything.
Products
Product help
See the details of each product, or contact us about it directly.
FAQ
Frequently asked questions
How do I get help with an app?
Send us a message through the contact form with the name of the app in the subject. Tell us which device you are using and what happened, and we will reply by email.
Are your apps free?
Event Reminder is free to download on the App Store and Google Play. !Locker has a free 7-day trial on Windows, iPhone and Android; !Locker Pro then costs ₹499 a year in India or US$24 elsewhere, and without it the app is read-only. RackHatch has a free 3-day trial; RackHatch Pro then costs ₹399 a year in India (through Razorpay) or US$19 a year elsewhere (through PayPal).
Which devices are supported?
Event Reminder and the !Locker phone app are available for iPhone on the App Store (iOS 13 or later) and for Android on Google Play. !Locker also runs on Windows, and RackHatch runs on Windows 10 and 11.
Do your apps collect my data?
Our mobile apps carry the App Store privacy label “Data Not Collected”, and their Google Play listings state that no data is collected or shared with third parties. RackHatch keeps your AWS keys, passwords and servers on your computer and sends our license server only what licensing needs, such as your e-mail address. See each product page and our privacy policy for details.
How do I turn off RackHatch Pro renewal?
In RackHatch, open License in the side bar, then Manage subscription, and choose Turn off automatic renewal. You are not charged again, and RackHatch Pro stays active until the end of the period you paid for.
Can I get a refund for RackHatch Pro?
If something went wrong with a payment, such as a duplicate charge or a charge taken after you turned automatic renewal off, we refund it in full. Completed purchases and renewals are final, which is why every feature is free to try for 3 days first. Write to us from the e-mail address you use in RackHatch; the refund policy explains the details.
How do I move RackHatch to another computer?
A license is active on one computer at a time. Sign in on the new computer with the same e-mail address and choose to move the license there; you can do this up to three times in 30 days. To bring your tabs, servers and credentials too, use Settings › Export on the old computer and Import on the new one.
I paid, but RackHatch still shows the trial.
The license usually arrives within a minute. Open License in the side bar to check again, and look for the e-mail with your license key (also in spam). If it is still missing after an hour, contact us with the e-mail address you paid with.
How do I delete my Event Reminder account?
In Event Reminder, open My Profile and choose Delete Account. Your account and everything in it are permanently removed.
I have an idea for a product or feature.
We would love to hear it. Use the contact form and tell us about the problem you would like solved.
Have a question, an idea or feedback?
We'd love to hear from you. Get in touch for product support, questions, suggestions or general enquiries.