Terms and Conditions

About these terms

These terms apply when you use jesoralabs.com and the products of Jesora Labs, and when you buy a RackHatch Pro or !Locker Pro subscription. Jesora Labs is the trading name of Joji George, a sole proprietor based in Aluva, Ernakulam, Kerala 683101, India (“Jesora Labs”, “we”, “us”). By using our products or buying a subscription, you agree to these terms.

Contact: support@jesoralabs.com, +91 99957 36630.

Our products

Event Reminder is a free mobile app provided through the App Store and Google Play, under their terms as well as these. !Locker is an encrypted vault for Windows, iPhone and Android. It has a free 7-day trial and a paid subscription, !Locker Pro, described below. RackHatch is a Windows desktop app for connecting to Amazon EC2 servers over Remote Desktop. It has a free trial and a paid subscription, RackHatch Pro, described below.

!Locker license

A !Locker Pro license lets you use !Locker on one computer and two phones at the same time, for your own personal or work use, with the same account on all of them.
You can move the license to another computer or phone from the app, up to three times in 30 days. Moving it ends its use on the previous device.
You may not sell, rent, share or sublicense your license or license key, or try to get around the licensing, for example by changing or reverse engineering the app, except where the law allows this despite these terms.
The software remains ours. You receive a right to use it under these terms, not ownership.

Your !Locker encryption key

!Locker encrypts your records on your device with a key only you know. We never receive or store that key, so we cannot read your records and we cannot recover a forgotten key. If you lose it, your records cannot be opened. Keep it somewhere safe.

RackHatch license

A RackHatch Pro license lets you use RackHatch on one computer at a time, for your own work or your organisation's work.
You can move the license to another computer from the app, up to three times in 30 days. Moving it ends its use on the previous computer.
You may not sell, rent, share or sublicense your license or license key, or try to get around the licensing, for example by changing or reverse engineering the app, except where the law allows this despite these terms.
The software remains ours. You receive a right to use it under these terms, not ownership.

Free trial

RackHatch can be tried free for 3 days with every feature, without payment details. There is one trial per email address and per computer. When the trial ends, RackHatch stops connecting to servers until you buy RackHatch Pro.

!Locker can be tried free for 7 days with every feature, without payment details. There is one trial per email address and per computer. When the trial ends, !Locker becomes read-only: you can still open, search and copy your records, but adding, changing and deleting them needs !Locker Pro. The same applies in the phone apps.

Price and payment

RackHatch Pro costs ₹399 a year in India and US$19 a year elsewhere, paid in advance for each year. The price is shown in the app and on the purchase page before you pay. We do not currently charge GST. Any taxes or fees your bank or card issuer adds, such as for paying in a foreign currency, are yours.
!Locker Pro costs ₹499 a year in India and US$24 a year elsewhere, paid in advance for each year, on the same terms. In the !Locker apps for Android and iPhone you can instead subscribe in Google Play or the App Store, at the price and under the terms the store shows. Those subscriptions are billed and managed by Google or Apple.
Payments are processed by our payment gateways: Razorpay for customers in India (card or UPI Autopay) and PayPal for customers elsewhere (PayPal account or card). We never see or store your card or bank details.
RackHatch Pro and !Locker Pro are each sold in two ways: as a yearly subscription that renews automatically, or as one year paid once, which does not renew. You choose on the purchase page and confirm the terms of your choice before you pay. We keep a record of that consent.
Your license is active as soon as the payment is confirmed, and the license key is emailed to you. See the Delivery Policy.

Automatic renewal (subscriptions)

A RackHatch Pro or !Locker Pro subscription renews automatically every year at the same price, charged to the card or UPI mandate you used, until you turn automatic renewal off.
We email you a reminder 7 days before each renewal.
If we change the price, we will tell you by email at least 30 days before it applies to your renewal, and you can turn renewal off before then.
If a renewal payment fails, the payment gateway tries again and tells you how to pay or change your card (with PayPal, in your PayPal account). If it is not paid, your license ends at the end of the period you have paid for.

Turning renewal off

You can turn automatic renewal off at any time in RackHatch: License in the side bar › Manage subscription › Turn off automatic renewal, or by writing to us. No further payment is taken, and your license stays active until the end of the period you have paid for. You can turn automatic renewal back on at any time before your license ends: License › Turn automatic renewal back on. A new subscription then starts on the date your license ends, and nothing is charged before then.

In !Locker, open License in the side bar (on a phone, !Locker Pro in the menu) › Manage subscription. Where the app offers it, you can turn renewal back on before your license ends; otherwise you can buy again when it ends. A !Locker Pro subscription bought in Google Play or the App Store is renewed and cancelled in that store (Google Play › Subscriptions, or Settings › Apple ID › Subscriptions on the iPhone), under its terms.

One year paid once

A year paid once is charged once and is never renewed or charged again. We email you about 7 days before it ends. You can add another year at any time in RackHatch: License in the side bar › Buy another year. It extends the same license from the date it would have ended. !Locker has the same option on its License page.

Refunds

RackHatch comes with a free 3-day trial and !Locker with a free 7-day trial, so you can make sure they suit you before you buy, and purchases and renewals of RackHatch Pro and !Locker Pro are final once completed. If something goes wrong with a payment, such as a duplicate charge or a charge taken after you turned automatic renewal off, we refund it in full. Purchases made in Google Play or the App Store are refunded by the store under its rules. The Refund and Cancellation Policy explains the details. This does not limit any right you have under consumer law.

Your account

You sign in to RackHatch, and to !Locker Pro, with your email address and a one-time code. Your !Locker vault account (user name and password) is separate from that. Keep access to your email account secure: anyone who can read it can sign in as you. Tell us at once if you think someone else is using your license.

Your AWS resources

RackHatch runs on your computer and uses the AWS access keys you enter. They are encrypted on your computer and are never sent to us.
You are responsible for being allowed to access the servers you connect to, for your AWS permissions and for any charges from Amazon Web Services or others.
RackHatch does what your credentials allow. Review the access you give it, for example with the IAM policy on the RackHatch product page.

Acceptable use

Do not use our products to access systems without permission, to break the law, or to interfere with the licensing server or with other customers. We may suspend or end a license that is used this way, or that was bought with a payment later reversed by a chargeback.

Availability and updates

RackHatch and !Locker check their license with our server, and keep working for a limited time without reaching it (up to 3 days for RackHatch). We work to keep the service available but cannot promise it will be uninterrupted. We may release updates that change or improve features; we will not remove core features you paid for during your paid year without offering a pro-rated refund.

Third-party services

RackHatch works with Amazon Web Services, AWS Systems Manager and Microsoft Remote Desktop, which are provided by their owners under their own terms. Amazon Web Services, AWS and Amazon EC2 are trademarks of Amazon.com, Inc. or its affiliates. Microsoft, Windows and Remote Desktop are trademarks of the Microsoft group of companies. Jesora Labs is not affiliated with or endorsed by Amazon or Microsoft.

Disclaimer and limitation of liability

Our products are provided “as is”. To the extent the law allows, we do not give warranties beyond those in these terms, and we are not liable for indirect or consequential loss, such as lost data, lost profits or the cost of downtime. Our total liability for any claim about a product is limited to the amount you paid us for that product in the 12 months before the claim. Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019, or any liability that cannot be limited by law.

Ending these terms

You can stop using our products at any time. If you break these terms, we may end your license after telling you why; where the breach can be fixed, we will first give you a chance to fix it.

Governing law and disputes

These terms are governed by the laws of India. If a dispute cannot be resolved with us directly, the courts at Kochi, Kerala have jurisdiction, without affecting your right as a consumer to approach a consumer commission where you live.

Grievance officer

For complaints about our products, purchases or these terms, contact our grievance officer:

Joji George
Jesora Labs, Aluva, Ernakulam, Kerala 683101, India
Email: support@jesoralabs.com
Phone: +91 99957 36630

We acknowledge complaints within 48 hours and resolve them within one month. We reply to support and refund requests within 2⁠–⁠3 business days.

Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. Changes that affect a subscription you have already paid for apply from your next renewal, and we will email you about important changes in advance.